Written to appease and inform clients and customers, this sample business letter explains delays in a project or service.
{Date}
To: {Company Name}
{Address}
{City, State, Zip}
Dear {Client},
I'm sorry to inform you that we have hit a snag in our current project and have adjusted the timeline according to the new parameters. Due to {damages, failure, bad estimates, etc.} the {Name} project has been delayed by {amount of time}.
Our new estimated deadline is {date}. We are confident that once the {problem} problem is solved, we will be able to complete the project quickly and efficiently.
We appreciate your flexibility and understanding as we tackle this unforeseen issue. As a thank you for your patience, we would like to offer you {promotional item, discount, additional service, etc.}.
Thank you. Please contact me if you have any questions.
Sincerely,
{Sender}
{Company Name}
{Address}
{City, State, Zip}
