Make sure that all existing and new hire employees know what their responsibilities are and how to perform their duties with this customer service representative job description.
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This Printable Business Form Template belongs to these categories: job_descriptions
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Responsibilities:
Handles incoming calls from customers.
Responds quickly and efficiently to customers' concerns.
Attempts to implement reasonable customer suggestions.
Maintains a positive attitude while engaged with customers.
Solves problems and thinks on one's feet to accomplish a task.
Maintains familiarity with company's products and/or services.
Assists in sales as needed.
Qualifications:
Experience in a customer service setting.
Ability to learn and retain knowledge of products and/or services.
Ability to effectively communicate company policies/procedures to customers.
Excellent problem solving skills.
Ability to analyze a situation and implement a solution.
Strong organizational and communication skills.
Ability to multi-task.
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